Terms and Conditions

Borders Connect is one of the UK’s leading distance learning providers. Our courses allow you to study at home in your own time, and at your own pace.

We endeavour to provide you with full information about the content of courses, any prerequisites for enrolment and our recommendations about the time required to complete each course.

In enrolling on your chosen course you are confirming that you have received enough information and are satisfied that the learning programme you have chosen is suitable for your needs and abilities.

Please note that our study programmes and materials are designed for adult learners. If you wish to enrol a student under 16 years of age, please contact one of our advisers to discuss this, and the extra support that may be required, before enrolling.

Our courses undergo regular redevelopment and updating. While we make every effort to ensure the information on our website is as up-to-date as possible, this may mean that the precise order in which material is presented in your course varies from the detailed outline given on our website or in our prospectus, although as a minimum the same material will still be covered.


Online courses are delivered to your email box within 2 hours of receipt of your enrolment details. Postal Courses are delivered by courier within 5 working days.

Your Course Fees

Your course fee includes:

  • course materials as described in course outline, supplied during the period in which the course is active,
  • individual tuition for 12 months from the date of enrolment*.

(*12 months is more than enough for most students to complete their studies, but if required you can buy a further year of study support at a minimal cost (£20).)

Unless explicitly stated in the course description, your course fee does not include:

  • additional reading material,
  • registration with awarding or professional bodies where relevant,
  • exam fees to awarding bodies (for courses with external exams only),
  • fees payable to examination centres (for courses with external exams only).

If you opt to sit an external examination, Borders Connect will provide you with such information as it has in its possession to assist you in making your examination arrangements.

Payment by Instalment

When paying by instalments there is an administration fee of £20. Course modules will be sent out in batches, as payments are received. Please note that instalments must be paid on schedule. If more than 2 instalment payments are missed consecutively the course will be considered cancelled, and no refund will be provided.


Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your enrolment. If you decide to cancel your course we will provide a full refund if:

  • you contact us by letter, fax or e-mail within seven working days of receiving your materials
  • you return the materials to us at your own expense (or delete files delivered online or by email)
  • we receive printed materials back in re-saleable condition.

You will be deemed to have accepted the course if you do not notify us otherwise within seven days after delivery by email or courier. Risk of damage or loss of your course materials will pass to you upon delivery.

Online Courses

Online course materials are supplied for use by the student identified during enrolment only. The student may save one copy of the materials on their personal computer and also print one copy of the material for their personal study use only. Materials must not be distributed in anyway, to other people or online. Breach of this condition will result in immediate cancellation of the course without refund.

Course Transfers

It is also possible to transfer to a different course if:

  • you contact us by letter, fax or e-mail within seven days of receiving your materials
  • you return the materials to us at your own expense
  • we receive the materials back in re-saleable condition.

You will be required to pay the difference in cost between your new course and your old one. Transfers are not possible after the seven day period has ended.

Change of Details

Please inform Borders Connect immediately of any changes to the contact details you supplied on your enrolment form. Failure to do so will mean that we are not able to provide you with course updates or further batches of study material in a timely manner.

Extension to Study Period

Courses run for a study period of 12 months. If you encounter difficulties that you believe may prevent you from completing your course within this time, please contact a student adviser at the earliest opportunity to discuss the situation. It is usually possible to arrange an extension of 12 months further tutor support. The cost of this is currently £20.

Reasonable Behaviour

We expect students and their representatives to refrain from using language that can be reasonably thought of as offensive or abusive, including swearing, shouting, sexist or racist remarks and libellous or defamatory statements. Should the behaviour of a student or their representative be found in our opinion to be unreasonable, we reserve the right to terminate the enrolment.

Limitation of Liability

Our liability for direct losses arising out of our negligence (other than in respect of liability for death or personal injury arising from our negligence), breach of contract or any other cause of action arising out of or in connection with your enrolment be limited to the fee you paid for your course.

Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for any indirect or consequential loss or damage whatsoever (including without limitation any loss of profits, loss of revenue, loss of opportunity or your liabilities to third parties) which you may suffer arising out of or in connection with your enrolment.

Other Terms

No relaxation or indulgence which we may extend to you, shall affect our rights under these Terms and Conditions.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

Data Protection

You agree that, in relation to information which we hold on you, we may:

  • use your information to provide your course materials and tutorial support, and otherwise perform our obligations and enforce our rights under these Terms and Conditions;
  • send information on other courses, if you request it.

“Borders Connect” is a trading style of Borders Counselling and Coaching Limited. Company Number: SC389306. Registered office address: Borders Connect, Leader Cottage, Nether Blainslie, Galashiels, TD1 2PR. Telephone: 01896 860661. Email: admin@bordersuk.com.